Privacy Policy

1. Introduction

Welcome to losfairy.space (the "Site"), operated by losfairy ("we," "us," or "our"). We are an independent brand dedicated to providing high-quality natural crystal and agate jewelry.

At losfairy, we believe in simplicity and authenticity, not just in our products but also in how we treat your data. We do not track you, we do not profile you, and we do not sell your data. This Privacy Policy outlines our strict "data minimization" approach: we only collect the absolute minimum information necessary to process your order and deliver your package.

2. Information We Collect

We do not require you to create an account to shop with us. Consequently, we do not collect or store usernames, passwords, or personal profile settings.

We do not automatically collect device information, IP addresses, browsing history, or behavioral patterns. We do not use third-party analytics tools (such as Google Analytics) or advertising tracking cookies to monitor your visit.

The only information we collect is what you voluntarily and explicitly provide to us during the checkout process to fulfill your purchase:

  • Contact Details: Your name, email address, and phone number (required for shipping coordination).
  • Shipping & Billing Address: Your physical address to deliver your order and verify payment.
  • Payment Information: Credit card or payment details. Note: We do not store your full credit card numbers on our servers. All payment transactions are processed directly and securely by our trusted third-party payment providers (e.g., Stripe, PayPal, Shopify Payments), who adhere to strict PCI-DSS security standards.

3. How We Use Your Information

Your data is used solely for the following specific purposes:

  • Order Processing: To confirm your order, process payment, and generate an invoice.
  • Fulfillment & Shipping: To print shipping labels, hand over your package to the carrier (e.g., DHL, FedEx), and send you tracking updates.
  • Customer Support: To communicate with you regarding your specific order status, returns, or exchanges if needed.
  • Legal Compliance: To maintain records required by tax and consumer protection laws.

We do NOT use your data for:

  • Behavioral advertising or retargeting.
  • Building user profiles or analyzing browsing habits.
  • Selling or renting to third-party marketers.

4. Essential Cookies Only

To ensure the website functions correctly, we use strictly necessary cookies only.

  • Session Cookies: These are temporary cookies that allow our shopping cart to remember which items you have added as you browse different pages. They expire immediately when you close your browser.
  • No Tracking Cookies: We do not use persistent cookies, pixel tags, or any technology that tracks your activity across other websites or stores data about your visit after you leave our site.

5. Sharing Your Information

We do not sell your personal data. We share your information only with the specific service providers necessary to get your product to you:

  • Payment Processors: To authorize and capture payments.
  • Shipping Carriers: To deliver your package (they receive your name, address, and phone number).
  • Legal Authorities: Only if compelled by a valid court order or legal requirement.

6. Data Retention

We retain your order information only for as long as necessary to fulfill the order and comply with legal tax/accounting obligations (typically up to 7 years, depending on jurisdiction). Once this period expires, your personal data is securely deleted or anonymized. Since we do not have user accounts, there is no permanent profile data stored indefinitely.

7. Your Rights

Even though we collect minimal data, you retain full rights over your information:

  • Right to Access: You can request a copy of the order data we hold for you.
  • Right to Deletion: You can request that we delete your order data, subject to legal retention requirements for financial records.
  • Right to Correction: You can ask us to correct any errors in your shipping or contact details.

To exercise these rights, please contact us at losfairy@outlook.com

8. Security

Although we collect less data, we protect it rigorously. Our site uses SSL encryption (HTTPS) to ensure that any data you enter (like your address) is encrypted during transmission. As mentioned, sensitive payment data is handled entirely by certified payment gateways, never touching our internal storage.

9. Children's Privacy

Our Site is not intended for children under the age of 16. Since we do not actively collect data beyond what is needed for a transaction, and we do not track users, we inadvertently do not build profiles on minors. If a minor makes a purchase, it is assumed to be with parental consent.

10. Changes to This Policy

We may update this policy to reflect changes in our operations or laws. Given our commitment to minimal data collection, significant changes are unlikely. Any updates will be posted on this page with a new "Last Updated" date.

11. Contact Us

If you have questions about our no-tracking policy or your order data, please reach out: